shopping guide

(1) Please select the desired product.

(2)Click "Add to Cart" to add the item to your shopping cart.

(3) Please check your shopping cart.

Please check that your order details are correct and then click the "Proceed to Purchase" button.

If the item is out of stock at this point, such as because another customer has purchased the item first, a message will be displayed indicating that the item is out of stock.

(4) Please complete the purchase procedure.

Please follow the instructions to enter your customer information, delivery method, and payment method.

(5) After confirming the details, please click the "Pay Now" button.

(6) The purchase procedure is complete.

(7) You will receive an order confirmation email. This email will be your copy, so please keep it until you receive the product.

 

 

 

about shipping cost

・Shipping fee / Japan: 800 yen (tax included) 
・Shipping fee /  Other countries : ask

Since our store has inventory overseas, we will place an order for the product after purchase.

Shipping usually takes about 2-4 weeks from the time of order .
Shipping may be delayed if there is a high volume of orders or due to circumstances at the production factory. Thank you for your understanding.

Please note that we do not accept requests for delivery dates.

 

*However, please note that arrival may be delayed in the following cases.

-Shipping operations at our warehouse and distribution center will be closed during the year-end and New Year holidays, Saturdays, Sundays, and holidays.
・For deliveries to Hokkaido, Okinawa, some areas of Tohoku, and remote islands ・Delivery delays due to weather, traffic conditions, etc.

 

Delivery company/form

Sagawa Express, Japan Post , Yamato Transport , Fedex , DHL ,UPS 

 

We will replace the following products at our expense.

・If the product you applied for and the product you received are different.

・If the product arrives damaged or dirty due to problems during shipping.

We cannot accept cancellations/exchanges due to customer convenience after the order has been completed.

Once the order has been completed and shipped, it is the orderer's responsibility to make sure to receive the package.

If you return the item due to long-term absence or refusal to receive the item after it has been shipped, you will be required to pay the actual round-trip shipping fee and various handling fees.

In addition, if you continue to cancel your order due to long-term absence, refusal to receive the order, non-payment by bank transfer, etc., we will decline your order and suspend your use of our store.

 

If there is an incorrect delivery or initial defect

At our store, all products are inspected according to our standards before shipping, but in the unlikely event that the product is delivered incorrectly or is new and unused and has an initial defect, we will exchange it. Masu.

We apologize for the inconvenience, but please check the [Exchange/Return Policy] and *Notes* below and contact us via the Contact Us page within 5 days from the date of delivery of the product .

We will not be able to accept requests for items that have been returned for more than 5 days after the date of delivery, so please check the condition of the item as soon as possible after receiving it.

After confirming the item with photos, etc., we will exchange it for a non-defective item.

 

If the delivered product is found to be defective or the product is different from what you ordered, we will only refund or exchange it for the same product.

 

[Exchange/Return Policy]

We cannot accept returns or exchanges if the following conditions apply.

・Products for which order information cannot be confirmed

・Returns and exchanges due to customer's convenience (color, size, etc.)

・Products without tags

・Products that have been delivered for more than 5 days

・Products that have been used even once, or that have been repaired, washed, or cleaned

・Products with odors, dirt, or scratches left by the customer

・Products with damaged or removed product packaging, tags, accessories, etc.

・Roughness in sewing within our standard range

(Depending on the product, there may be products from overseas factories, and compared to products from Japanese factories, products from overseas factories may have rougher stitching and may appear to have looser standards.)

・We cannot accept refunds without contacting us in advance, so please be sure to contact us.

 

We do not accept any changes, additions, or cancellations to products after your order is completed.

 

*Note*

・We cannot accept any returns, even if there is an incorrect delivery or initial defect.

- If we are out of stock that can be exchanged, we will repair or return the item.

・We cannot accept packages that have not been confirmed by our store.

*If we are unable to accept a return due to the condition of the product, we apologize for the inconvenience, but we will either return the product or discard it. note that.

Inquiries about products

Please use the inquiry form on the site.